Privacy Policy for Lost River Plumbing

Effective Date: April 12, 2025

Lost River Plumbing ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your information when you interact with our website, contact forms, services, and SMS (text message) communications.

1. Information We Collect

When you use our website or communicate with us, we may collect the following information:

  • Personal Information: Your name, email address, phone number, mailing address, and other details you submit through our forms.

  • Mobile Number and SMS Consent: For appointment confirmations, service alerts, and A2P (application-to-person) text messaging.

  • Technical Information: IP address, browser type, device data, and pages visited, collected via cookies and analytics tools.

2. How We Use Your Information

We use the information you provide to:

  • Deliver plumbing services and communicate about appointments

  • Respond to inquiries submitted through our website

  • Send service-related SMS alerts or confirmations

  • Improve the performance, usability, and security of our website

3. Text Messaging and Mobile Privacy

  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

  • Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services who help deliver those messages.

  • All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Information Disclosure

We do not sell, rent, or trade your personal information.

We may share your data only with:

  • Subcontractors or service providers who help us operate our website or fulfill service-related tasks

  • Legal or regulatory authorities when required by law

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Website Tracking

We use cookies and similar tools to:

  • Enhance site performance and user experience

  • Analyze traffic and visitor behavior anonymously

You can manage cookie settings through your browser.

6. Data Retention

We retain information only as long as needed to provide our services or meet legal and compliance obligations. SMS opt-in data is stored securely and retained only as needed for auditing or verification.

7. Your Rights

Depending on your location, you may request to:

  • Access, correct, or delete your personal data

  • Withdraw consent to communications at any time

To submit a request, contact us using the details below.

8. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect information from minors.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the updated effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Lost River Plumbing
3950 N 3580 W
Moore, ID 83255-8740
Phone: (208) 913-1940
Email: wrangler@lostriverplumbing.com
Website: https://www.lostriverplumbing.com